Frequently Asked Questions

Everything you need to know about charging and hosting on ChargePeer.

What is ChargePeer?

ChargePeer is a community-powered EV charging marketplace. We connect electric vehicle drivers with residential and commercial charger owners, unlocking thousands of private Level 2 and DC fast charging locations that traditional charging networks don't cover.

How do drivers find and book chargers?

Drivers open the live map to discover available chargers nearby, filter by connector standard (NACS, CCS, Type 2, J1772) and price per kWh, and reserve a charging window. When you arrive, verify via NFC tap or photo check-in, plug in, and monitor energy delivery live on your phone.

How does pricing and payment work?

Every station sets its own transparent per-kWh or hourly rate. Drivers see the exact total price upfront before confirming. Payments are handled securely in your digital wallet using Volt Share Credits (1 VSC = $0.50 USD reference value) or standard credit/debit cards via Stripe. Funds remain protected in escrow until energy delivery is verified.

What are the fees for hosts?

Hosts keep 85% of their total session earnings. ChargePeer retains a 15% platform service fee to cover payment processing, escrow protection, dispute mediation, and 24/7 host support. There are no monthly listing fees or equipment exclusivity requirements.

How do I list my charger as a host?

Sign in to your account, navigate to the Host Onboarding wizard, and enter your charger details (connector type, output speed, address, and operating hours). Set your desired rate per kWh and flip your station live on the map. You can toggle availability on or off at any time.

What vehicle and plug types are supported?

ChargePeer supports all global EV charging standards, including Tesla / NACS (J3400), CCS Combo 1 & 2, Type 2 (Mennekes), J1772 (Type 1), CHAdeMO, and standard 110V/220V wall outlets for e-bikes and micromobility devices.

What happens if a charging session fails or there is a dispute?

Because all sessions log real-time power draw, voltage, and delivered energy, our Trust & Safety team can immediately verify what happened. If a session fails or equipment is inaccessible, funds in escrow are promptly refunded to the driver's wallet.

How can I contact customer support?

You can reach our team anytime via the Contact Page or by emailing [email protected]. For urgent active session issues, use the SOS button on the live session screen.