Terms of Service
Effective Date: August 14, 2026 · Version 2.4
Please read these Terms of Service ("Terms", "Agreement") carefully before accessing or using the ChargePeer platform, including our website, mobile applications, APIs, and associated charging marketplace services (collectively, the "Platform" or "Service"). This Agreement constitutes a legally binding contract between you ("User", "you", or "your", whether operating as a "Seeker" / driver or a "Provider" / host) and ChargePeer, Inc. and its affiliates ("ChargePeer", "we", "us", or "our").
1. Acceptance of Terms & Eligibility
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in full, you must not access or use the Service. You represent and warrant that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and possess the full legal authority to enter into this Agreement. If you are using the Service on behalf of an entity or organization, you represent that you have the authority to bind that entity to these Terms.
2. Marketplace Role & Scope of Service
ChargePeer operates a decentralized, peer-to-peer technology marketplace that connects electric vehicle ("EV") drivers seeking charging services ("Seekers") with independent private or commercial charging station owners ("Providers"). ChargePeer is not a public utility, electric power distributor, or direct energy retailer. Providers operate as independent third-party contractors and are not employees, partners, agents, or franchisees of ChargePeer. ChargePeer does not own, operate, or maintain the physical charging stations listed on the Platform.
3. User Accounts, Verification & KYC
To access marketplace features, you must register for an account and maintain accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, passkeys, and two-factor authentication (TOTP) codes, and for all activities that occur under your account. Providers and Seekers may be subject to identity verification, Know Your Customer (KYC) checks, and vehicle/equipment documentation reviews prior to publishing listings or initiating high-value charging transactions.
4. Charging Infrastructure & Safety Standards
Providers warrant that all listed charging hardware, electrical panels, cables, and connectors comply with applicable municipal, state, national, and international electrical codes, safety regulations, and manufacturer specifications. Providers are solely responsible for maintaining adequate property liability insurance and ensuring safe physical access to charging equipment. Seekers agree to operate their vehicles and connect to charging hardware in strict compliance with manufacturer operating instructions and local safety protocols.
5. Pricing, Volt Share Credits (VSC) & Fees
All pricing is presented with full transparency prior to booking confirmation. Providers determine their base energy rates (quoted in Volt Share Credits, where 1 VSC = 0.50 USD reference value, or local currency equivalent). ChargePeer assesses a platform service fee (standard 15% per transaction, unless otherwise specified in an enterprise SLA) for transaction routing, escrow protection, dispute mediation, and network security. All applicable municipal taxes, value-added taxes (VAT), or sales taxes are calculated and collected where required by law.
6. Escrow, Telemetry & Dispute Resolution
Charging session funds are held in secure automated escrow upon booking. Delivered energy is metered via hardware telemetry, smart-meter APIs, or documented proof-of-presence photos and NFC tags. In the event of a charging failure, billing discrepancy, or property damage claim, either party may initiate a dispute within forty-eight (48) hours of session completion. ChargePeer's Trust & Safety team evaluates telemetry logs, photographic evidence, and timestamped communication records to adjudicate escrow disbursement. Adjudications made through platform mediation are final with respect to platform funds.
7. Intellectual Property & License Grants
The Platform, including its software, interfaces, algorithms, visual design, trademarks, service marks, logos, documentation, and APIs, is the exclusive intellectual property of ChargePeer, Inc. and its licensors. Subject to your continuous compliance with these Terms, ChargePeer grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal or internal business charging operations. You may not reverse engineer, decompile, copy, or redistribute platform assets without prior written consent.
8. Disclaimers of Warranties
THE PLATFORM AND ALL ASSOCIATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. CHARGEPEER DOES NOT WARRANT THAT CHARGING STATIONS WILL BE UNINTERRUPTED, ERROR-FREE, COMPATIBLE WITH EVERY VEHICLE MAKE, OR OPERATIONAL DURING POWER GRID OUTAGES.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHARGEPEER, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, VEHICLE BATTERY DEGRADATION, ELECTRICAL SURGES, OR PROPERTY DAMAGE ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM OR THIRD-PARTY HARDWARE. CHARGEPEER'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL PLATFORM FEES PAID BY YOU TO CHARGEPEER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).
10. Indemnification
You agree to defend, indemnify, and hold harmless ChargePeer, its subsidiaries, affiliates, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or access to the Platform; (b) your violation of any provision of these Terms; (c) any electrical damage, physical damage, or personal injury occurring at or caused by your charging station or vehicle; or (d) your violation of any third-party rights or applicable laws.
11. Suspension & Termination
ChargePeer reserves the right, in its sole discretion and without prior notice or liability, to suspend, restrict, or terminate your account and access to the Platform immediately if we determine that you have violated these Terms, engaged in fraudulent or abusive billing practices, submitted inaccurate station details, created safety hazards, or failed identity/security verifications. You may terminate your account at any time by settling any outstanding balances and submitting a closure request via account settings.
12. Governing Law, Jurisdiction & Severability
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in New Castle County, Delaware, and each party consents to personal jurisdiction therein. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
13. Entire Agreement & Amendments
These Terms, together with the Privacy Policy and any applicable Service Level Agreements (SLAs), constitute the entire agreement between you and ChargePeer regarding the Platform, superseding all prior oral or written agreements. We may modify these Terms periodically by publishing the revised version with an updated Effective Date. Continued use of the Platform after such modifications constitutes your acceptance of the updated Terms.
14. Legal Notices & Contact Information
All legal notices, questions, or formal communications regarding these Terms must be submitted in writing to:
ChargePeer Legal & Compliance Department
Email: [email protected]
Support: [email protected]